Privacy Policy

Privacy Policy

Effective Date: February 24, 2026
Last Updated: February 24, 2026

Welcome to Rockcliffe Oliver BC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website rockcliffeoliverbc.com and make bookings with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us when you:

• Make a reservation or booking inquiry
• Submit a contact form
• Create a guest account
• Leave a review
• Subscribe to communications from us

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely via Stripe — we do not store your credit card details)
• Booking dates, number of guests, and special requests
• Communications and correspondence with us

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and manage your booking reservation
• Send booking confirmations, reminders, and check-in instructions
• Process payments securely through Stripe
• Respond to your inquiries and provide customer support
• Send you information relevant to your stay in Oliver, BC
• Improve our website and guest experience
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Payment Processing

All payment transactions are processed through Stripe, a secure third-party payment processor. We do not store your credit card information on our servers. Stripe’s privacy policy is available at stripe.com/privacy.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember your preferences
• Understand how visitors use our site (analytics)
• Keep you logged in to your guest account

You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

5. Third-Party Services

We may use the following third-party services that have their own privacy policies:

• Stripe — Payment processing
• Google Maps — Location and mapping services
• Google Analytics — Website traffic analysis (anonymized)

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of our business relationship and as required by Canadian law (PIPEDA). Booking records are typically retained for a minimum of 7 years for tax and accounting purposes.

7. Your Rights (PIPEDA & GDPR)

Under Canadian privacy law (PIPEDA) and, where applicable, the European General Data Protection Regulation (GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent to our use of your data at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmission.

9. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Rockcliffe Oliver BC
Oliver, British Columbia, Canada
Phone: +1 (306) 850-8040
Website: rockcliffeoliverbc.com/contact

12. Website Design & Development:
This website and its content are the property of NEW Design Co. All rights reserved.
Expertly designed and developed by New Design Co.

About NEW Design Co.

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